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Our Terms, Your Rights

These pages set out how net22 operates, what we ask of you, and what you can expect from us — covering account rules, data handling, and how disputes are managed.

Account TermsPrivacy PolicyCookie UseJurisdiction NoticeContact Rights
net22 Our Terms, Your Rights
DATA AND ACCOUNT SECURITY

How We Handle Your Information

We keep your data only as long as your account is active or as required by applicable law. Here is what that means in practice for your account on net22.

Data Handling We collect only what is needed to run your account — name, contact details, and payment wallet references. We do not sell your data to third parties or use it for unrelated marketing.
Cookie Use We use session cookies to keep you logged in and analytics cookies to see which pages load slowly on mobile. You can manage cookie preferences from the footer link on any page.
Account Security Every login triggers an OTP to your registered mobile number. If you notice a login you did not make, lock your account immediately from Settings and contact us via live chat.
Data Retention and Deletion Closed accounts are retained for the period required by applicable law, then deleted. Submit a deletion request through the Account Dashboard and we will confirm the timeline in writing.
LEGAL CONTACT PATHS

Reach Us on Policy Matters

If you have a question about our terms, a data request, or a dispute, these are the direct channels to use. We aim to acknowledge legal and privacy queries within one business day.

Live Chat Open the chat widget from any page while logged in. For legal or account queries, select the Policy and Account option so your message reaches the right team.
Email Support Send your query to our support address from your registered email. Include your account reference so we can locate your record and respond without delay.
Account Dashboard Log in and go to Settings, then Legal and Privacy. From there you can submit a data access request, update your contact preferences, or flag a terms concern directly.

Common Legal Questions

These are the questions we hear most often about our terms, your data, and how to act on your rights.

Account registration is open where local law permits. You confirm eligibility when you register. We do not accept accounts from regions where access is restricted under local law.

Log in, go to Settings, then Legal and Privacy, and submit a data access request. We will send your data to your registered email within the timeframe required by applicable law.

Yes. Submit a deletion request from the Account Dashboard. We retain records for the legally required period after account closure, then permanently delete them and confirm this to you.

We do not store your wallet credentials. Payment instructions pass through the provider's own secure channel. Only a transaction reference is held on our side for dispute resolution.

We post a notice in your account dashboard and send a message to your registered contact before material changes take effect. You have time to review before the new terms apply.

Contact us via live chat or email from your registered address. Include your account reference and the transaction date. We acknowledge disputes within one business day and work to resolve them promptly.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.